Responsible Gambling

We want you to stay in control of your gambling. Only gamble with money you can afford to lose, and treat every bet as an entertainment cost. Gambling outcomes are uncertain, and there is no reliable way to predict a win or recover losses by continuing to play.

Before you deposit, set a personal budget for gambling. This budget should be separate from money needed for rent, bills, food, travel, savings or other essential costs. Decide how much time and money you are comfortable spending, and do not increase that amount because you have lost or because you believe a win is due.

• Gambling is entertainment: it should not be used as an income, investment or solution to financial pressure.
• Set a clear budget: choose an amount you can afford to lose before you start, and use the limits available in your account to support that decision.
• Take breaks: step away if you feel tired, upset, distracted or focused on winning back money.
• Keep gambling separate: do not use money needed for household costs, credit repayments or other commitments.
• Stay in control: never gamble under pressure from another person, and do not chase losses by increasing your stakes.

Bingo Extra is for people aged 18 and over. We operate under a gaming licence and verify accounts so that we can help protect customers and meet our responsibilities. We may ask for information or documents to confirm your age and identity. You must provide accurate information and use your own account.

Your account includes tools designed to help you manage how you gamble. They work best when you choose settings before gambling becomes difficult to control. The options and periods available to you are shown in your account. Read the information on screen before confirming a setting.

Deposit limits

A deposit limit controls the amount you can deposit during the period you select. You can use it to create a planned spending boundary and prevent deposits from exceeding the amount you have decided is affordable. A limit applies to deposits, not to money already held in your account or money won.

Loss and session limits

A loss limit sets the maximum loss you choose for a stated period, according to the way the limit is described in your account. A session limit helps you control the length of time you spend gambling. Using both can help you manage money and time together, rather than focusing only on the result of an individual game.

Time-outs

A time-out is a temporary break from gambling. It can be useful if you feel distracted, have spent more than planned or simply want space away from your account. When a time-out is active, you cannot use the account for gambling during the selected period. Treat the break as a firm decision and do not open another account to continue playing.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling with us for a longer period. It prevents access to gambling on your account for the period you select or that is explained when you request it. Do not try to bypass self-exclusion by creating another account or asking someone else to gamble for you.

Reality checks

Reality checks remind you how long you have been gambling and may show relevant account activity. They are intended to help you pause and decide whether you still want to continue. A reminder is not a limit, so use it alongside deposit, loss or session limits when you want stronger control.

How to switch on a tool

1. Sign in to your account and open the responsible gambling, safer gambling or account settings area.
2. Choose the tool you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Select the setting and period shown on screen. Consider whether it matches the amount of money and time you can genuinely afford.
4. Read the information about how the setting works, including when it starts and what it affects.
5. Confirm the setting. Keep the confirmation for your records, and check your account before gambling again.

If you cannot find a tool or need help understanding a setting, contact us through the live chat on the site or by emailing support@bingoextra-casino.co.uk. We can explain the available process, but we cannot decide an affordable limit for you.

Problem gambling can affect anyone. It is not defined only by the amount of money involved. If gambling is taking more time, attention or money than you intended, it is worth stopping and asking for support.

• You spend more money or time gambling than you planned.
• You keep gambling after reaching a budget or limit.
• You chase losses or believe a big win will solve a money problem.
• You hide gambling, deposits, withdrawals or losses from people close to you.
• You borrow money, sell belongings or miss bills to continue gambling.
• You feel restless, worried, low or irritable when you try to stop.
• You think about gambling during work, study, family time or sleep.
• You have tried to cut down or stop but have not been able to do so.
• Gambling is affecting relationships, employment, study, health or everyday responsibilities.

If any of these signs apply, stop gambling and use a time-out or self-exclusion. You can also speak confidentially with one of the support organisations listed below. Asking for help early is a practical step, not a failure.

You do not have to deal with gambling concerns alone. The organisations below provide information or support for people affected by their own gambling, as well as people affected by someone else’s gambling.

• GambleAware: provides information about gambling harms and practical guidance on finding further help and support.
• GamCare: offers confidential information, advice and support for people who are worried about gambling, including family members and friends.
• GamStop: provides a self-exclusion service that helps eligible people prevent access to participating online gambling services.
• The National Gambling Helpline: provides confidential guidance for people affected by gambling and those concerned about another person’s gambling.

These organisations are separate from us and can provide support based on your circumstances. You can contact one even if you have not yet used a limit, time-out or self-exclusion. If gambling has caused immediate financial, health or personal danger, seek appropriate urgent help in your area.

You can also contact our support team through the live chat on the site or at support@bingoextra-casino.co.uk. Tell us if you want help using a safer gambling tool or closing access to your account. We will deal with your request carefully and explain the next step.

Our service is for people aged 18 and over. We use age verification as part of opening and maintaining an account. If we cannot confirm that an account holder is old enough, we may restrict access while the necessary checks are completed. Do not provide false information or allow an under-18 to use your account.

Your account is personal to you. Keep your username, password, payment details and verification information private. Log out when you finish, particularly if other people use the same computer, tablet or mobile device. Do not save account details where a child could access them.

Parents and guardians should consider parental control software and the safety settings provided by their internet service, operating system or device. These controls may help block gambling content or restrict access to gambling services. They are useful additional safeguards, but they do not replace supervision, secure account details or our age verification checks.

• Keep gambling accounts and payment methods away from children.
• Use a private password and do not let anyone else gamble through your account.
• Check that parental controls are active on shared devices.
• Speak to children about not using another person’s account or payment details.
• Contact us promptly through live chat or at support@bingoextra-casino.co.uk if you believe an under-18 has accessed your account.