Bonus Terms and Conditions

These terms apply to bonuses, free bets, free spins, promotional credits and other incentives made available through your account with us. They form part of the general terms that apply when you use our website and services. A particular offer may have additional conditions, which will be shown in the offer, cashier or promotional message.

You should read the specific offer terms before opting in, making a qualifying deposit or starting play with bonus funds. Those terms may explain the qualifying game, deposit method, bonus value, wagering requirement, expiry period, maximum stake, maximum conversion or any other condition that applies. If an offer-specific condition differs from these general terms, the offer-specific condition will apply to that offer.

• A bonus is not available unless you meet all eligibility and qualifying conditions shown for it.
• Only one bonus may be claimed where the offer states that it is limited to one bonus per player, account, household, device, payment method or other stated group.
• A promotional message does not change these terms unless it clearly says that a particular condition has been changed.
• We may ask you to accept an offer before a bonus is added to your account.
• If you do not understand an offer, please contact support@bingoextra-casino.co.uk or use the live chat on the site before you claim it.

Bonuses are available only to eligible players who are at least 18 years old and permitted to use our services in the United Kingdom. You must have an account in your own name, provide accurate information and follow the account and payment rules that apply to our site. We may restrict an offer where a player does not meet its stated conditions.

When an offer can be claimed

• You may need to opt in, enter a promotional code or use a particular link or cashier option shown with the offer. No link is required where the offer is automatically applied.
• A qualifying deposit must be made using an accepted payment method in your name, unless the offer states another condition.
• A deposit used to claim a bonus must be accepted and credited to your account. A reversed, cancelled, charged-back or otherwise unsuccessful deposit will not normally qualify.
• Some offers are available only to new players, while others are available to existing players who receive a direct invitation or meet the stated account conditions.
• An offer cannot normally be transferred, sold, exchanged or claimed for another person.

As a licensed gaming operator, we may carry out identity, age, payment and account checks before adding a bonus, allowing play or processing a withdrawal. A bonus may remain pending until these checks are complete. If the information supplied cannot be verified, the bonus and any associated winnings may be withheld or removed in line with the applicable terms.

Bonus funds are separate from your cash balance. They may be used only for the games, stakes and other activities permitted by the relevant offer. Winnings may first be added to a bonus balance or may be subject to a wagering requirement before they become withdrawable cash. The cashier or offer terms will show the applicable balance and progress where this information is available.

Wagering requirements and game contribution

• You must complete the wagering requirement within the period stated in the offer terms.
• Different games may contribute at different rates, and some games or bet types may not contribute at all.
• A qualifying wager must be settled before it can count towards any requirement.
• The progress shown in your account is an indication of the remaining requirement. We may correct a balance where a wager was cancelled, voided, settled in error or did not qualify.
• A maximum stake may apply while a bonus or bonus winnings remain active. This can include the stake amount, any bonus buy feature or another amount stated in the offer.
• A wager that is placed to avoid the normal risk of play, including certain offsetting or equal-outcome strategies, may be excluded where the offer prohibits such activity.

If a game is excluded from an offer, wagers on that game will not help complete the requirement. If you switch between games, the contribution rate may change. You are responsible for checking the permitted games, stake limits and remaining time before playing with bonus funds.

Bonus funds cannot normally be withdrawn directly. Once the applicable wagering requirement and all other conditions have been met, eligible bonus winnings may be transferred to your cash balance. Any maximum conversion or winnings limit will be stated in the specific offer terms.

Every bonus has an expiry condition, even where the expiry is shown only in the cashier or account area. If the required action is not completed before the stated deadline, the unused bonus and any winnings that depend on it may expire. A bonus may also expire when you cancel it, ask us to remove it or close your account.

• The expiry period normally begins when the bonus is credited or when the qualifying action is completed, as stated in the offer.
• Unused bonus funds are not cash and cannot be exchanged for a cash payment.
• A withdrawal request may cancel an active bonus or cause bonus funds and associated winnings to be removed, where the offer says this applies.
• If you withdraw before meeting the offer conditions, we may return only eligible cash funds and remove the bonus-related balance.
• A cancelled, reversed or disputed deposit may affect the bonus and any winnings connected with that deposit.
• Closing an account, taking a time-out or entering self-exclusion may end participation in active offers. We will handle any remaining balance in line with the account terms and applicable requirements.

We may suspend a bonus while we carry out account, payment or safer gambling checks. This does not extend the expiry period unless we confirm otherwise. We may also correct a technical or administrative error, including a bonus credited by mistake, and may remove funds that resulted from that error.

We do not guarantee that a particular bonus will remain available. We may amend, suspend or withdraw an offer where there is a technical problem, suspected misuse, a change in our services or another reasonable operational or legal reason. We will not use a change to remove winnings that have already been validly converted, except where the balance resulted from an error, fraud or a breach of these terms.

Bonuses are provided for genuine recreational play. You must not use an offer to obtain an unfair advantage, conceal the source of funds, bypass account controls or interfere with the normal operation of our services. We may look into activity where we reasonably suspect fraud, collusion, bonus abuse, multiple-account use, payment misuse or a breach of these terms.

• We may refuse, cancel or limit a bonus where an account appears to have been created or used mainly to obtain promotional benefits.
• Where accounts are connected, we may assess the activity together when deciding whether an offer has been used fairly.
• If we find a breach, we may remove the bonus and associated winnings, restrict future offers or take other action under the general account terms.
• We will not treat normal variance in gambling results as a breach simply because you win or lose while using a valid offer.

Bonuses do not reduce the risks of gambling. Only play with money you can afford to lose and set a deposit limit before you start. You can use the safer gambling tools in your account, including deposit limits, time-outs and self-exclusion. If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

For a question about a bonus, contact support@bingoextra-casino.co.uk or use the live chat on the site. Please include the offer name or the relevant account information, but do not send your password or full payment details. We will look into account and bonus queries using the information available to us and may ask for further details before taking action.