Privacy Policy

We collect personal data when you create an account, use our services, contact us or make payments. We only ask for information that is reasonably needed to operate your account and meet our legal duties. We also use it to protect our services and provide the features you choose to use.

Account and contact details

• Your name, date of birth, address, nationality and other details supplied during registration.
• Your username, account information, preferences and records of communications with us.
• Your email address and any other contact details you provide so that we can communicate with you about your account.
• Information about your responsible gambling settings, including deposit limits, time-outs and self-exclusion choices.

Identity and age information

We may ask for identity documents or other evidence to confirm your name, age, address and identity. This can include information shown on a passport, driving licence, identity card, proof of address or another document that we are permitted to request. We operate under a gaming licence, and we must verify accounts before allowing certain activities or payments.

Payments, transactions and account activity

We keep records of deposits, withdrawals, winnings, balances, payment methods and other transactions connected with your account. We also record account activity, requests made to customer support, safer gambling interactions and information needed to resolve payment or account issues. Payment details may be handled directly by payment providers, but we receive information needed to confirm and record the transaction.

Device and usage data

When you use the site, we may collect technical information such as your IP address, device type, operating system, browser, language settings and approximate location. We may also record login times, pages visited and actions taken. We use this information to keep the site secure, maintain performance, identify unusual activity and understand how our services are used.

We use personal data for clear and lawful purposes. The legal basis for each use depends on what we are doing and why. In simple terms, a legal basis is the reason that data protection law allows us to use your information.

• Running your account: We use your data to create and maintain your account, provide access to the site, record your choices, process transactions and respond to support requests. This is generally necessary to perform our contract with you.
• Verifying age and identity: We use identity and account information to confirm that you are eligible to use our services and that the account belongs to you. This is based on our legal obligations and, where appropriate, the steps needed before or during our contract with you.
• Preventing fraud and money laundering: We use account, payment, device and usage information to detect suspicious activity, protect customers and prevent misuse of our services. This may be required by law and may also be based on our legitimate interest in keeping the site and its users safe.
• Meeting legal and regulatory duties: We use and retain information where we are required to do so by law, including for financial records, identity checks, safer gambling controls, tax matters, fraud prevention and responding to lawful requests.
• Keeping the site secure and improving its operation: We may use technical and usage data to maintain security, investigate faults, administer the site and improve how it works. We do this where it is necessary for our legitimate interests, provided those interests do not override your rights.
• Sending offers and marketing: We only send promotional messages where you have opted in or where another lawful permission applies. You can change your marketing choices or withdraw consent at any time. Stopping marketing messages will not affect the lawful use of data that took place before you changed your choice.

Where we rely on legitimate interests, we consider the effect on your privacy and use the information only where the purpose is fair, necessary and proportionate. Where we rely on consent, you can withdraw that consent. Where we use data because the law requires it, we may need to continue doing so even if you ask us to stop.

We do not sell your personal data. We share information only where it is necessary for the purposes described in this policy, where you have asked us to do so, or where the law allows or requires it. The information shared depends on the service being provided and may be limited to what is needed.

• Payment providers: We share relevant account and transaction details so that deposits, withdrawals, payment checks and refunds can be processed securely.
• Identity-verification providers: We may share the information and documents needed to confirm your age, identity and address, including information used to detect altered or misleading documents.
• Fraud-prevention partners: We may share device, payment, account and activity information to identify fraud, account takeover, suspicious transactions and other misuse.
• Professional and service providers: We may use providers that help us host, secure, maintain or support the site. They may only handle data under our instructions and for agreed purposes.
• Regulators and public bodies: We share information where a regulator, law-enforcement body, court or other public authority makes a lawful request, or where disclosure is needed to meet a legal duty.
• Other parties when necessary: We may share information to protect our rights, customers, staff, systems or property, or to investigate suspected unlawful activity.

Organisations that process data for us must apply appropriate confidentiality and security measures. Some providers may process information outside the United Kingdom. Where this happens, we take steps required by data protection law to protect the information and ensure that an appropriate safeguard is in place.

We keep personal data for as long as your account is open and for the period required by law afterwards. The exact period depends on the type of information, the reason we collected it and our legal and regulatory duties. It also depends on whether we need it to resolve a dispute, prevent fraud or establish, exercise or defend a legal claim.

When information is no longer needed, we securely delete it or make it anonymous so that it can no longer be connected with you. Closing your account does not always mean that all data can be deleted immediately. Some records must be retained for legal, fraud-prevention, financial or safer gambling purposes.

We use administrative, technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration or disclosure. Access is limited to people and service providers who need the information for an approved purpose. No online service can guarantee complete security, so you should keep your password confidential and contact us promptly if you believe your account has been used without permission.

Your data protection rights

Subject to legal conditions and exceptions, you may have the right to ask us to:

• Give you a copy of the personal data we hold about you.
• Correct information that is inaccurate or incomplete.
• Erase personal data where there is no good reason for us to continue using it.
• Restrict how we use your data while an issue is being considered.
• Object to processing based on our legitimate interests, including certain forms of direct marketing.
• Provide certain information in a usable format where data portability rights apply.
• Withdraw consent where we rely on consent as our legal basis.

These rights are not absolute. For example, we may need to keep information to comply with a legal duty, prevent fraud, protect other people or establish and defend legal claims. We may also need to confirm your identity before acting on a request, so that personal data is not disclosed to the wrong person.

How to make a request

To exercise your rights or ask a question about this policy, write to support@bingoextra-casino.co.uk or contact us through the live chat on the site, explaining what you are asking for and including enough information for us to identify your account. We will respond within the period required by applicable data protection law. If you are not satisfied with how we handle your request, you can complain to the Information Commissioner's Office.

Cookies

We use cookies and similar technologies to keep the site working, remember choices, support security, understand usage and, where permitted, help us provide relevant communications. Some cookies are necessary for the service, while others depend on your choices. Further information about the types of cookies we use and how to manage them is set out in our Cookie Policy.

If you have a question about this Privacy Policy, your account or the data we hold about you, please get in touch. Our support team can help. Use any of the contact methods above.