Contact Bingo Extra

Our Contact Us page explains how to reach our support team and what information to include. We can help with account questions, payments, technical issues and complaints.

Worth a spin

How to reach us

You can contact us through the live chat on our site or by email. Our live chat is open 24/7, so you can get in touch with us at any time. For email support, write to support@bingoextra-casino.co.uk.

Please choose the contact method that suits your question. Live chat works well for quick, general help. Email lets you give fuller details about an account or transaction.

What to have ready when you write

Clear information helps us understand your request and give a relevant answer. Please keep your message short and specific. Never send your password or full payment details.

Your username or other account details requested by our team
The game, deposit, withdrawal or other transaction involved
The date and approximate time when the issue occurred
Any error message or other information that may help us check what happened

Common questions we help with

Our support team can help with the following matters:

Account access, account details and verification
Deposits, withdrawals and payment queries
Bonus terms and questions about bonus funds
Technical issues affecting games, the cashier or your account

Complaints

If you want to make a complaint, email support@bingoextra-casino.co.uk and put Complaint in the subject line. Please describe the matter clearly. Include the relevant transaction, game or account information.

We acknowledge every complaint and reply once the matter has been checked. We may ask for further information if it is needed. This helps us understand what happened or confirm your account details.