Bingo Extra Terms & Conditions

These Terms & Conditions form an agreement between you and us when you register an account, use our website, deposit funds or play any game. By continuing to use our services, you confirm that you have read and accepted these terms. Any specific terms shown for a game, promotion, payment method or other service also apply.

You must follow these terms whenever you use your account. If you do not accept them, you must stop using our services and contact us if you want to close your account. Other policies displayed on our website may also apply to particular features, but these Terms & Conditions apply generally unless a specific provision clearly says otherwise.

We may update these terms when our services, legal obligations, security arrangements or operating procedures change. We will make the updated version available on our website and may notify you through your account or another suitable method where appropriate. The new version will apply from the stated effective date. If you do not agree with a material change, you should stop using your account and ask us to close it.

• You are responsible for reading the current version of these terms before using your account.
• Game rules, promotion terms and cashier information apply in addition to these general terms.
• If there is a conflict, the specific terms for the relevant game, payment or promotion will normally apply to that feature.
• If part of these terms cannot be enforced, the remaining provisions will continue to apply.

We may correct obvious administrative or technical errors. If an error affects a balance, payment, bonus or game result, we may take reasonable steps to restore the correct position. That is the position that would have applied without the error, subject to applicable law.

You must be at least 18 years old and a resident of the United Kingdom to register and use our services. We operate under a gaming licence and must verify accounts and apply controls designed to protect players and the integrity of our services. You must not use our services if gambling is unlawful for you or if you are subject to a restriction that prevents you from doing so.

You may have only one account. The account must be registered in your own name and used only by you. You must not create an account for another person, allow another person to use your account, or transfer your account to someone else. We may identify linked or duplicate accounts and take appropriate action under these terms.

The information you provide must be complete, accurate and kept up to date. This includes your name, date of birth, residential address, contact details and payment information. You must tell us promptly if any of these details change. We may ask you to confirm information before allowing deposits, play, withdrawals or other account activity.

You are responsible for keeping your username, password, access codes and devices secure. Do not share your login details with anyone. You must tell us immediately through support@bingoextra-casino.co.uk or the live chat on the site if you think someone has accessed your account, if your details have been lost, or if an account transaction does not look familiar.

We may temporarily restrict an account while we check identity, age, address, payment activity, account ownership, game integrity or compliance with these terms. Restrictions may remain in place until you have provided the relevant information and the checks are complete. We will let you know if we need anything further from you.

Identity, age, address and source-of-funds checks

Before we process your first withdrawal, we will carry out identity, age and address checks. We may ask for documents or information that reasonably confirms who you are, that you are 18 or over and that you live at the address provided. We may also request source-of-funds or source-of-wealth information where required by law, our controls or the circumstances of your account.

Documents must be genuine, current where relevant and readable. You must provide information within a reasonable period when asked. If you do not provide suitable information, or if the information cannot be verified, we may delay a withdrawal, restrict the account or close it in accordance with applicable requirements.

Deposits and payment methods

You may deposit only through the payment methods displayed in the cashier. You must use a payment method held in your own name or one that you are authorised to use. We may refuse, return or hold a payment if the method cannot be confirmed, if the payment is reversed, or if there is a security, legal or compliance concern.

You should check the amount and payment method before confirming a deposit. Deposits are normally added to your account after the payment provider authorises the transaction. A deposit may not be available immediately, and we are not responsible for delays caused by a bank, card issuer, payment service or other provider outside our reasonable control.

Deposit and transaction limits are shown in the cashier or your account. You must not attempt to bypass a limit by using another account, payment method or person. You remain responsible for charges or losses applied by your bank or payment provider, although we will show any charge that we apply before it is incurred where required.

Withdrawals

Withdrawal requests are handled through the options shown in the cashier. We will normally return funds to the same payment method used for the deposit where possible. If that method cannot receive a withdrawal, we may ask for another method in your own name or for information needed to complete the payment safely.

A withdrawal may remain pending while identity, payment, account or source-of-funds checks are completed. The limits and available options shown in the cashier apply to your account. We may cancel or delay a request if the requested method is unavailable, the account information is incomplete, a payment has been reversed, or we reasonably suspect fraud, misuse or a breach of these terms.

Bonuses and promotions

Every bonus or promotion has its own terms. Those terms may set out eligibility, the qualifying deposit, wagering requirements, the games that count, a maximum bet, a maximum withdrawal, an expiry date and any other conditions. You should read the relevant offer terms before opting in or using a bonus.

A bonus may not be withdrawable until all applicable requirements have been met. If a bonus expires, is cancelled or is not used in the way stated in its specific terms, the bonus and any associated balance may be removed. This applies where the offer terms allow it.

Promotions must be used fairly and for their intended purpose. Abuse may include creating duplicate accounts, using another person's account or payment method, coordinating play to obtain an improper benefit, exploiting a technical error, or attempting to avoid a maximum bet or other condition. If we identify suspected abuse, we may cancel the relevant bonus or winnings, restrict promotional access, suspend the account or take another proportionate step permitted by these terms and applicable law.

Our services are for adults aged 18 and over. Please use the safer gambling tools available in your account, including deposit limits and time-outs. You can also ask us to apply self-exclusion. A self-exclusion prevents access for the period and in the manner confirmed when it is set, and you must not try to open or use another account during that period.

If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. These organisations provide information and help for people affected by gambling. You can also contact us through support@bingoextra-casino.co.uk or the live chat on the site if you need help using a safer gambling tool.

You may ask us to close your account at any time. We may also suspend or close an account if it has been inactive, if you breach these terms, if information cannot be verified, if we identify a security or payment concern, or if closure is required by law or our obligations. Suspension or closure may limit access to games, deposits, withdrawals, bonuses and other services while the relevant matter is resolved.

After closure, we will deal with any remaining balance in line with these terms and any necessary checks. We may withhold or adjust amounts connected with an invalid payment, a reversed transaction, a bonus that was used contrary to its terms, fraud or another breach. Closing an account does not remove obligations that arose before closure.

How to make a complaint

If you are unhappy with an account decision, payment, game result, bonus or service issue, contact us at support@bingoextra-casino.co.uk or use the live chat on the site. Please explain what happened, include the relevant account or transaction details, and tell us what outcome you are seeking. Do not send your password or full payment security details.

We will acknowledge and look into your complaint, then respond within a reasonable time. We may ask for further information so that we can understand the issue properly. Our response will explain our position and any action we can take. Keeping your messages and the information we provide can help if you need to ask for a further look at the matter.

If you remain dissatisfied after using our complaints process, you may be able to refer the matter to an alternative dispute resolution service. We will explain the relevant next step and any information needed to use it. This does not affect any rights you may have under applicable law.

Service availability and liability

We aim to provide a secure and reliable service. However, access may occasionally be interrupted by maintenance, technical faults, payment provider issues, telecommunications failures, events outside our reasonable control or security measures. Game and account information may also be unavailable for a short period while systems are restored or checked.

To the extent permitted by law, we are not responsible for losses caused by your failure to keep login details secure, your use of an incorrect account detail, a payment provider or network outside our control, or your breach of these terms. We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, liability for fraud and your statutory rights.

Governing law

These Terms & Conditions and any dispute connected with them are governed by the laws of England and Wales. We will try to resolve disputes through our complaints process first. Using that process does not limit the legal rights or remedies available to you.